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Plain-English terms explaining how our matching service works and what you're agreeing to when you use it.
Last updated: 30 August 2026
Hampshire Roof Care is a specialist matching service that qualifies your soft-wash roof-cleaning enquiry and connects you with a vetted delivery partner from our approved local contractor network. We do not carry out cleaning work ourselves.
When you request a quote through this site (by phone, WhatsApp, email or the contact form), your enquiry is passed to a delivery partner in our network. Any quote, agreement or contract for actual cleaning work is directly between you and the delivery partner. Hampshire Roof Care is not a party to that contract.
The delivery partner is the party responsible for:
Our matching service is free to you. You pay only the delivery partner's fixed-price quote for the actual work. We are paid a referral fee by the delivery partner out of their side of any booked job. There is no markup on the quote you receive.
We only pass enquiries to specialists in our approved network. Each partner is required to hold:
Partners are re-vetted periodically. Any partner who falls short of these standards is removed from the network.
Because your contract for the work itself is with the delivery partner:
However — if you experience a problem with a partner and it is not resolved to your satisfaction, please contact us. We take partner conduct seriously and will help escalate. Partners who fail to resolve legitimate complaints are removed from our network.
When submitting an enquiry, you confirm that:
Guides, blog posts, cost information and other content on this site are provided for general information only. They do not constitute a quote or contractual promise. Actual quotes are provided by the delivery partner after assessing photos or visiting your property.
Prices shown on the site are typical Hampshire market ranges. Your actual quote may fall outside these ranges depending on roof size, access, moss density, tile type and other job-specific factors.
We do not publish testimonials on this site. Real customer reviews are hosted on the delivery partners' own Google Business Profile, Trustpilot or similar independent platforms. When you receive a quote, the partner will include links to their review profiles.
Content, code, images and design on this site are owned by Hampshire Roof Care or used under licence (photos are used with permission from the relevant delivery partner). You may not reproduce, republish or scrape the content without prior written consent.
These terms are governed by the laws of England and Wales. Any dispute arising from your use of the site or the matching service will be subject to the exclusive jurisdiction of the English courts.
Complaints about a partner's work should first be raised with the delivery partner directly (they hold the insurance and warranty). If that doesn't resolve the matter satisfactorily, escalate to us at quotes@roof-cleaning-hampshire.com and we'll do what we can to help.
Complaints about Hampshire Roof Care's own conduct (the matching service, the site, our communications) should also be sent to quotes@roof-cleaning-hampshire.com. We aim to acknowledge complaints within 3 working days and resolve them within 14 days.
Hampshire Roof Care
Bishop's Waltham, Hampshire SO32
Email: quotes@roof-cleaning-hampshire.com
Phone: 023 8129 0232